Frequently Asked Questions

Before the Purchase

Here are a few other things to know or consider before, during, and after your flooring purchase.

When you go to the store, feel free to take fabric samples, pillows, carpet cushions, or bedspreads. Don’t be embarrassed to take whatever you need to help you make the choice.

Your flooring installation shouldn’t be scheduled until all your painting, wallpapering, or construction is complete. Your flooring should be the last element of your remodeling project.

Check the sample in your home, and be sure to check it during the day and at night. The lighting in the store could give you a completely different look than you’ll find at home. Also, look at the sample on the floor, not just at eye level.

During the Purchase

At the time of your purchase, a qualified “estimator” will come to your home to measure exactly how much flooring you will need. After that, make sure your cost estimates include everything, including padding and installation.

Many estimators also determine the layout of the carpet itself. If you are interested in where the carpet seams will be, feel free to discuss it with the estimator.

Keep a complete record of your flooring purchase using the form here. You will have all the information you would ever need if you have questions for Shaw or for your dealer throughout the life of your flooring.

Either the night before or the morning of your installation, vacuum the old carpet to minimize the airborne dust and particles that removing it will cause.

Make sure you get what you ordered. Save your flooring sample, and when the installer arrives, match the sample to the new floor. Verify the color, style, and texture. If it’s not what you ordered, it’s easier for everyone if you catch it immediately.

After the Purchase

After the old carpet and padding have been removed, vacuum the sub-floor.

Ventilate the room well during installation–open doors, windows, and run exhaust fans.

Vacuum the newly installed carpet immediately to remove loose fibers…and to get the perfect “first glimpse” of your beautiful new floor.

Maintaining the complete record of your flooring purchase will help you if you ever have questions for your dealer, for your installer, or for Shaw.

Record of Purchase

We suggest that you make notations on your flooring purchase while it’s still on your mind and store it with your warranty information. Things that you may want to keep a record of are:

  • Date of Purchase
  • Retail Store
  • Phone Number
  • Salesperson
  • Brand Name
  • Style Name and Number
  • Color Name and Number
  • Type of Carpet Fiber
  • Carpet Fiber Producer
  • Installer
  • Company
  • Date of Installation
  • Phone number (if different)
  • Warranties
  • Carpet Padding Type
  • Carpet Padding Producer

You’ve got questions? We’ve got Answers! Here are some of the more frequently asked questions we receive from our customers.

If this doesn’t help you… please contact us at any time